Responsible Gambling

At Raptor Wins we take responsible gambling seriously. We want players to enjoy their time with us while staying in full control. That means offering clear tools, sensible limits and straightforward guidance so play remains safe, affordable and under the user’s control.

Our player protection principles

We operate on three simple principles: protect vulnerable players, promote informed choices, and provide easy access to support. We encourage customers to set limits and to take breaks when needed. We also review accounts where behaviour suggests a risk and will take appropriate action to keep people safe.

Activity-control tools

We provide a set of self-service controls so you can manage how you play. These include deposit limits, loss limits, session time controls and temporary account pauses. Most tools are available in your account area and can be adjusted at any time, or via our support team if you prefer assistance.

Deposit limits

You can set daily, weekly and monthly deposit limits to match your budget. Limits take effect immediately or after a short processing period depending on the change you choose. We recommend setting a limit you can comfortably afford and reviewing it periodically.

Loss limits

Loss limits help you control how much you can lose over a defined period. These are separate from deposit limits and can be used together for tighter control. If you reach a loss limit, play will be restricted for the remainder of that period.

Time limits and session reminders

Set session reminders or automatic time-outs to avoid long playing sessions. You can choose regular breaks or a maximum session length, after which you will be logged out and encouraged to take a rest.

Self-exclusion and account breaks

If you need a longer break, self-exclusion allows you to close access to your account for a set period. We respect self-exclusion requests and will block access for the chosen duration. Customers can also request an account closure if they prefer a permanent stop.

Recognising signs of problematic behaviour

Warning signs can include spending more than planned, chasing losses, borrowing to fund play, or neglecting work and relationships. If you or someone you know shows these signs, consider using limits, taking a break or seeking external support.

Tips for maintaining control

Set strict deposit limits, decide on a play budget before you start, use session timers, and avoid gambling when stressed or under the influence. Treat gambling as paid entertainment, not a way to make money, and review your activity regularly.

Professional help and support organisations

If you need further help, speak to a trained adviser. UK organisations offering support include GamCare, GambleAware and Gamblers Anonymous. These groups provide confidential advice, counselling and practical tools for managing gambling harm. If you feel at risk, please reach out to them or to your local health services.