Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you register or play at Raptor Wins. We take your privacy seriously and set out below the types of data we hold, how we use it and the choices you have about your information.

Types of data we collect

We collect information you provide directly and data gathered automatically when you use our site and services. This includes account information, contact details and records of your activity.

Personal data

Personal data covers information you give us when creating an account or contacting support. Typical items are your name, date of birth, email address, postal address, telephone number and ID documents submitted for verification.

Technical data

Technical data is generated by your device and browser. It includes IP address, device type, browser type, operating system, location data where permitted, and log information such as pages visited and session times.

Transactional data

Transactional data relates to payments and play. This includes deposit and withdrawal records, payment method details, wagering history and any communications about transactions or disputes.

Use of information

We use data to operate your account, process payments, provide customer support and deliver the services you request. We also use information to detect fraud, meet legal obligations, improve site performance and tailor communications where you have given consent.

Data protection practices

We protect personal information using appropriate technical and organisational measures. Data in transit is secured, access to systems is controlled and staff receive training on data handling. Only authorised personnel and third parties with legitimate needs can access personal data.

Cookies and tracking technologies

We use cookies and similar technologies to manage your session, remember preferences and understand how the site is used. Some cookies are essential for account and security functions, while others support analytics and personalised content. You can manage cookie settings in your browser and opt out of certain tracking via available controls.

User rights

You have rights relating to your personal data including the right to access the information we hold, request correction of inaccuracies and object to certain processing. Where applicable you may also request restriction of processing or data portability.

Access, correction and deletion of data

To exercise your rights please contact our team. We will verify identity before releasing or amending personal data. Where deletion is requested we will remove data unless we have a lawful reason to retain it, for example to comply with legal or regulatory obligations.

Information sharing and third parties

We share information with service providers who support our operations such as payment processors, identity verification providers and analytics partners. We may also disclose information to comply with legal requests or to protect the security of our users and the platform. Links to third-party services may set their own cookies and privacy practices.

Privacy policy updates

We may update this policy to reflect changes in our practices. When material changes are made we will notify you via the site or by email where appropriate. Continued use of our services after updates indicates acceptance of the revised terms.

If you have questions or wish to exercise your rights please contact us at [email protected].