Contact Our Support Specialists
Need a hand? Our support team is ready to help with account queries, deposits and withdrawals, technical faults or general feedback. Contact us by live chat, email or phone and we’ll respond promptly. For account-specific requests please have your ID or transaction details ready. For technical issues include device, browser and screenshots where possible. Our channels are open to UK players and we provide support in English.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 0823 |
| Working hours | 24/7 |
For payment queries, KYC uploads or payout questions please contact [email protected]. Affiliate partners should use [email protected] for programme details. For privacy or data requests email [email protected]. Our team aim to acknowledge all enquiries promptly and will guide you through any account or technical steps.
Email Support
Email is the preferred way to contact us for detailed requests, account issues or when you need to send documents. Please email [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. Attach copies of any requested ID or proof of address and we’ll respond as quickly as possible.
Send Us a Message
Response Time
Our support team aims to respond quickly. Most enquiries are answered within one business day, while straightforward account or payment questions are often resolved the same day. Complex cases such as KYC checks or payment investigations may take longer depending on the issue and required documentation. If you need extra help, contact [email protected] and we’ll assist further.
Feedback
We’d love your feedback, suggestions or ideas to improve the site. Tell us about missing features, annoying bugs or promo ideas and our team will review every message carefully. Your input helps shape new features, smoother payments and clearer terms. Send comments via the help centre or live chat and we’ll use them to improve the service and user experience.